Privacy Policy
We respect your privacy and only collect data necessary to run our services.
Scope & Who We Are
This Privacy Policy explains how StagePulse (“StagePulse”, “we”, “us”, “our”) collects, uses, discloses, and protects information when you visit or use our website and related services (the “Services”). This policy applies to stagepulse.click and pages that link to this policy.
If you do not agree with this policy, please do not use the Services.
Information We Collect
We collect information in the following categories, depending on how you interact with the Services:
1) Information you provide
- Account and contact details (name, email address, phone number)
- Support and communications content (messages you send, feedback, preferences)
- Transactional information (billing contact, invoices, payment status). Payment card details are handled by our payment processors, not stored directly by us where possible.
2) Information collected automatically
- Usage data (pages viewed, time on page, clicks, navigation paths) typically in aggregate
- Technical data (IP address, browser type, device type, operating system, language, approximate location derived from IP, diagnostic logs)
- Security data (authentication events, suspected abuse signals)
3) Information from third parties
We may receive limited information from service providers that help us operate the Services (for example, payment processors, email delivery services, analytics providers). The information received depends on the integrations you use.
How We Use Information
We use collected information to operate and improve our Services, including to:
- Provide and maintain the Services, including creating accounts and delivering features
- Personalize your experience and remember preferences (such as theme)
- Respond to requests and provide customer support
- Send service communications (confirmations, policy updates, security notices)
- Send marketing communications where permitted by law and your choices
- Monitor, prevent, and detect fraud, abuse, and security incidents
- Analyze performance and improve usability
- Comply with legal obligations and enforce our terms
Legal Bases (Where Applicable)
Where required (including under GDPR/UK GDPR), we process personal data based on one or more of these legal bases:
- Performance of a contract (to provide the Services you request)
- Legitimate interests (to secure and improve the Services, prevent fraud, and understand usage)
- Consent (for certain cookies, marketing communications, or optional features)
- Legal obligation (to comply with applicable laws and regulations)
Cookies & Similar Technologies
Cookies (including essential, preferences, analytics)
We use cookies and similar technologies to run the site, keep it secure, remember preferences (such as theme), and understand how the Services are used.
Types of cookies we may use
- Strictly necessary: required for core site functionality and security.
- Preferences: remember settings like theme, language, or layout choices (may be stored in localStorage as well).
- Analytics: help us understand usage patterns and improve performance. Where required, we ask for consent before setting analytics cookies.
Your controls
- Use the cookie consent controls (banner) where available.
- Adjust browser settings to block or delete cookies (note: some features may not work).
- If localStorage is used for preferences, you can clear site data in your browser.
If you accept cookies via the banner, we store a record of your choice on your device (for example, “sp_cookie_ok”).
How We Share Information
We do not sell your personal information. We may share information in the following situations:
- Service providers: vendors who help us host, operate, analyze, or support the Services (bound by contractual obligations where appropriate).
- Legal and safety: to comply with law, court orders, or lawful requests; to protect rights, safety, and property; to investigate misuse.
- Business transfers: in connection with a merger, acquisition, financing, or sale of assets (subject to this policy or a successor policy).
- With your direction: when you request or consent to sharing (for example, integrating with third-party tools).
Data Retention
We keep personal data only for as long as necessary to provide the Services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods vary based on data type, context, and legal requirements. When no longer needed, we delete, de-identify, or securely archive data.
Security
We use administrative, technical, and organizational measures designed to protect personal data. No method of transmission or storage is 100% secure; therefore, we cannot guarantee absolute security.
International Transfers
Your information may be processed in countries other than where you live. When we transfer personal data internationally, we use appropriate safeguards such as contractual protections and other lawful mechanisms where required.
Your Rights & Choices
Your rights (access, correction, deletion, portability, objection)
Depending on your location and applicable law, you may have rights such as:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Request restriction of processing
- Object to processing (including certain marketing or legitimate-interest processing)
- Request portability of data (where applicable)
- Withdraw consent at any time (where processing is based on consent)
To exercise rights, contact us at [email protected]. We may need to verify your identity before fulfilling requests.
California privacy notice (CCPA/CPRA where applicable)
If you are a California resident, you may have rights to know, access, delete, and correct personal information, and to limit the use of sensitive personal information (where applicable). We do not sell personal information and do not share it for cross-context behavioral advertising in a manner that constitutes “selling” under applicable law.
You can submit requests by emailing [email protected]. Authorized agents must provide proof of authorization.
Children’s Privacy
The Services are not directed to children under 13 (or the minimum age required by law in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided personal data, contact [email protected] so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time. The “last updated” date may be reflected in site content or release communications. Your continued use of the Services after changes become effective constitutes acceptance of the updated policy where permitted by law.
Contact
Email: [email protected]